Return and Refund Policy

We provide digital educational products such as handwritten notes, eBooks, PDFs, formula sheets, exam materials, and study resources for students preparing for school and competitive exams.

By purchasing from our website, you agree to the following Return & Refund Policy.

Digital Products Policy

All products available on Notes Basket are digital and delivered electronically through instant download links, email delivery, or customer account access after successful payment.

Because digital products are non-tangible and can be downloaded instantly, all purchases made on our website are final.

We do not offer returns, exchanges, or refunds once:

  • The payment is successfully completed
  • The digital product has been delivered
  • The download link or access has been shared

Digital products are non-returnable and non-refundable under normal circumstances.

Refund Eligibility

A refund may only be considered in the following exceptional situations:

  • Duplicate payment made accidentally
  • Technical issue caused by our system resulting in non-delivery
  • Wrong file sent by our team
  • Corrupted or inaccessible file that cannot be fixed

In such cases, customers must contact our support team within 48 hours of purchase with proper proof of payment and order details.

After verification, eligible refunds (if approved) may take 5–7 working days to process depending on the payment provider or bank.

Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after purchase
  • Accidental purchase by customer
  • Lack of device compatibility
  • Failure to read product description before purchase
  • Downloaded or accessed digital products
  • Delay caused by internet or email service providers

Order Delivery

Most digital products are delivered instantly after successful payment through:

  • Download page
  • Registered email address
  • Customer account dashboard

If you do not receive your product within a reasonable time:

  • Check Spam, Promotions, or Junk folders
  • Verify your email entered during checkout
  • Contact our support team for assistance

Order Tracking

Customers can track their order status using the Order Tracking page available on our website.

You can track:

  • Payment confirmation
  • Delivery status
  • Download access status
  • Order updates

To track your order, use your:

  • Order ID
  • Registered email address or mobile number

If you face any issue while tracking your order, please contact our support team.

Product Access Responsibility

Customers are responsible for:

  • Providing correct email information during checkout
  • Downloading and saving purchased files safely
  • Keeping login credentials secure

Notes Basket is not responsible for lost files due to device reset, accidental deletion, or unauthorized account access.

Contact Us

If you have any questions related to returns, refunds, delivery, or order tracking, you can contact us through our official Contact Us page on Notes Basket.